Freight Policy
Retail
FREE DELIVERY ON ORDERS OVER $25
- We generally use standard Australia Post satchels
- Orders under $25 will be charged postage from $8.95 depending on size of satchel.
- Payment required prior to shipping.
- Excludes large bulky items, heavy items and hazardous items as determined by Australia Post. Northern Territory and remote locations may also incur additional charges as determined by our Australia post / our couriers. In such circumstances we will contact you directly and provide a quote for your approval prior to payment/shipping.
- Delivery times vary from state to state. Generally 1-3 days for metro. 2-7 regional. Refer to Australia Post website for more details. From postcode = 2085.. https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
- Express Post satchels can be arranged at additional charge upon request from $12.95.
- Orders placed by mid-day are generally despatched that day.
- Any damaged or missing items must be reported within 48 hours of receipt of order.
Trade
FREE DELIVERY ON ORDERS OVER $200*
- Orders under $200 will be charged courier rates. Metro from $8.95 Regional from $12.95
- Payment required prior to shipping.
- We generally use couriers to deliver trade orders. Upon request we can quote if you wish to use Australia Post. Additional fee may apply
- Excludes large bulky items, Northern Territory and remote locations as determined by our couriers.
- In such circumstances, we will provide a quote for the freight charges at cost so you can approve prior to payment/ shipping.
- Delivery times vary from state to state.
- Orders placed by mid-day are generally despatched that day via courier.
- Any damaged or missing items must be reported within 48 hours of receipt of order.
FREIGHT AND INSURANCE
We generally use couriers to deliver all our orders. They deliver Monday – Friday during business hours and require signature for goods at time of delivery. We will arrange for the order to be placed with one of our nominated couriers for delivery subject to the following terms:
- Insurance – you (the Buyer) bears all risks of loss or damage of the Goods to be supplied from the time the Goods have been handed to a carrier by us (the Supplier) for delivery to your nominated place of delivery. Insurance is your responsibility. We will only arrange for such insurance if you (the Buyer) so requests at the time the order is made with us.
- Authority to Leave – Couriers require signature for delivery. If you are not going to be at the nominated place of delivery at the time of delivery you can provide “Authority to Leave” to the courier. This is to be done by you advising us, at the time the order is made, that it is OK to leave if no one is present to sign for the delivery. “Authority to Leave” is done so solely at your own risk. We (the supplier) and our nominated courier will have no proof of delivery in such circumstances.
- Re-delivery and fees – the Buyer is responsible for all re-delivery fees that an order may incur. If “Authority to Leave” has not been provided and a courier attempts a futile delivery re-delivery fees may apply and be paid by you (the Buyer).